HOW DO I RETURN AN ITEM?
Click here to return an item. Please allow an additional 48 hours after your package has been delivered before submitting your return request. Returns cannot be submitted until 48 hours post-delivery.
Madewell gladly accepts returns or exchanges of merchandise purchased online within 30 days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase click here to initiate a return. If you choose to return an item, our e-commerce partner, ESW, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any return shipping fees and original shipping charges.
COUNTRY
RETURN FEE
Canada
USD 23.00
Great Britain
USD 35.00
Hong Kong
USD 45.00
Australia
USD 43.00
Denmark
USD 55.00
France
USD 50.00
China
USD 60.00
Japan
USD 46.00
Other Countries
USD 53.00
WHAT ADDITIONAL INTERNATIONAL DESTINATIONS DO YOU CURRENTLY SHIP TO?
Madewell now ships to over 100 countries via our international e-commerce partner, ESW. For a list of available destinations, please refer to the shipping table below.
HOW DO I PLACE AN ORDER?
By Internet:
Shop at madewell.com. To ship items internationally, simply look for the flag at the bottom left-hand corner of the site and click to switch countries.
By Phone:
We are unable to place an order via phone. All orders must be completed on madewell.com.
HOW DO I FIND MY SIZE?
All sizing is listed in U.S. sizes. Size charts can be found on product pages. Need more help? Email Julie and her team at julie@madewell.com or call +1 434 385 5792.
WHAT ARE MY PAYMENT OPTIONS?
We currently accept Visa and MasterCard for all international orders and American Express, Paypal and UnionPay Credit for select destinations. Available options will be presented at checkout.
WHAT ARE MY SHIPPING OPTIONS?
We're excited to offer flat-rate shipping to our international destinations via ESW supported carriers. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.
Please note that delivery times go into effect the business day after you place an order.
NORTH AMERICA
EXPRESS DELIVERY TIMES
STANDARD DELIVERY TIMES
Canada
Up to 7 business days
Up to 11 business days
ASIA PACIFIC
EXPRESS DELIVERY TIMES
STANDARD DELIVERY TIMES
Bangladesh, Brunei, Cambodia, Macau, Maldives
Up to 7 business days
Sri Lanka
Up to 7 business days
Indonesia
Up to 7 business days
Up to 16 business days
Pakistan
Up to 8 business days
Korea
Up to 8 business days
Up to 12 business days
Singapore
Up to 8 business days
Up to 12 business days
Taiwan
Up to 8 business days
Up to 13 business days
Thailand
Up to 8 business days
Up to 13 business days
Hong Kong
Up to 8 business days
Up to 14 business days
India
Up to 8 business days
Up to 16 business days
Japan
Up to 9 business days
Up to 14 business days
China
Up to 9 business days
Up to 16 business days
Philippines
Up to 10 business days
Australia
Up to 10 business days
Up to 22 business days
New Zealand
Up to 11 business days
LATIN AMERICA AND THE CARIBBEAN
EXPRESS DELIVERY TIMES
STANDARD DELIVERY TIMES
Antigua and Barbuda, Aruba, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Lucia, Trinidad and Tobago, Turks and Caicos Islands
Up to 7 business days
St. Kitts and Nevis
Up to 5 business days
Chile
Up to 8 business days
Mexico
EUROPE
EXPRESS DELIVERY TIMES
STANDARD DELIVERY TIMES
Bulgaria, Croatia, Cyprus, Estonia, Gibraltar, Iceland, Jersey, Malta, Romania
Up to 7 business days
Czech Republic, Luxembourg, Monaco
Up to 7 business days
Up to 9 business days
Latvia, Portugal, Slovakia, Slovenia, Switzerland
Up to 7 business days
Up to 10 business days
Austria, Denmark, Hungary
Up to 7 business days
Up to 11 business days
Finland, Italy
Up to 7 business days
Up to 12 business days
Germany, Netherlands, Norway, United Kingdom
Up to 8 business days
Up to 10 business days
Belgium, Sweden
Up to 8 business days
Up to 11 business days
Canada
France, Ireland, Lithuania
Up to 8 business days
Up to 12 business days
Poland
Up to 9 business days
Up to 11 business days
Spain
Up to 9 business days
Up to 12 business days
Greece
Up to 9 business days
Up to 14 business days
MIDDLE EAST AND AFRICA
EXPRESS DELIVERY TIMES
STANDARD DELIVERY TIMES
United Arab Emirates
Up to 7 business days
Up to 10 business days
Saudi Arabia
Up to 7 business days
Up to 13 business days
Israel
Up to 9 business days
Up to 16 business days
WHAT WILL THE DUTIES AND TAXES ON MY ORDER BE?
All duties and taxes will be included in the item price (Canada excluded). Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, ESW, supports. Value Added Tax (VAT) rates are set by the destination country.
ARE THERE ANY ADDITIONAL COSTS THAT WILL BE DUE UPON RECEIPT OF MY ORDER?
No. When you check out with our e-commerce partner, ESW, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by ESW. There will never be any additional costs billed upon delivery or due as COD charges.
HOW CAN I GET IN TOUCH WITH CUSTOMER SERVICE?
For any questions, please email julie@madewell.com, or call +1 434 385 5792.
DO YOU HONOR PRICE ADJUSTMENTS?
Madewell gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase of the mail-order ship date, if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.
WHAT IS ESW?
ESW provides e-commerce companies of all sizes access to the global market by delivering a safe, efficient technology solution that tailors online shopping experiences for international customers, and then affordably and quickly handling the logistics of their purchases.
WHEN AM I BILLED?
Your credit card will be billed by our e-commerce partner, ESW, at the time of order placement.
WHAT WILL MY CREDIT CARD STATEMENT SAY?
Your credit card will be billed by our e-commerce partner, ESW, and your credit card statement will read “MADEWELL-ESW”.
CAN I PURCHASE A MADEWELL GIFT CARD?
We're sorry, but the Madewell Gift Card is not available at this time to international customers.
We're sorry, but the Madewell Gift Card is not available at this time to international customers.
